Customer Service
"We want all of our customers to shop with confidence"
If you want the convenience of shopping online with the minimum amount of fuss at the best prices we can offer it. Our How to buy guide will take you step by step through the buying process to ensure you get the right product at the right price!
Alternatively if you want the confidence that comes from face to face service with all the advantages of high street shopping then visit our showrooms at 3-5 Church Street, Esher, Surrey where we will offer you unrivalled service including:
- Pre-installation surveys - AT NO EXTRA COST
- Full aesthetic and technical advice will be given by our sales staff and as each have a vested interest in the business, we want and need to get it right for you every time
- We offer a comprehensive design service to meet your needs and wants
- Most of our fireplaces can be made to measure in many different colour and material options - AT NO EXTRA COST
- We offer a full installation service with all gas appliances being installed by a CORGI registered fitter at an agree cost - SO NO SURPRISES
- Our installation service includes the removal of your existing fireplace, making good around the installation, disposal of rubbish and building rubble
- We can even organise the chimney sweep - AT NO EXTRA COST
Be assured, our customer service policy extends to returns because if, in the unlikely event things go wrong we will do everything possible to rectify it. Please refer to Terms and Conditions for our returns policy.
So, if you want to buy with confidence, knowing what we say will happen, does happen, please try us out!
We are an approved retailer by Surrey Trading Standards.